Chief Operating Officer

About the role

Syntys is a digital infrastructure platform designing, developing and operating carrier-neutral data centers across the MENA region, serving hyperscalers, AI clusters and wholesale colocation providers. The Chief Operating Officer is a key member of the executive leadership team, overseeing and optimising day-to-day operations at headquarters and in all markets, including HQ and market operations, IT, procurement, EHS and sustainability.

Key responsibilities

• Design, implement and continuously improve operational processes, set standards, KPIs and governance frameworks, and ensure operational readiness, service quality and risk management across data centers
• Work with Country Managers and OpCos to align operations across markets
• Oversee the Group's IT function, lead digital transformation, and embed cybersecurity, data protection and IT risk management
• Lead procurement, supplier relationships and contract negotiations, and ensure compliance with procurement policies and regulations
• Set EHS standards and programs, lead incident prevention and reporting, and embed risk management
• Drive sustainability strategies aligned with ESG commitments, energy efficiency and sustainable power, and represent Syntys in sustainability forums
• Build and develop operational teams, set performance expectations and KPIs, and plan succession
• Partner with Commercial, Engineering, Finance, HR and Legal, and help turn client requirements into operational deliverables

Required profile

• Minimum 15 years of progressive leadership experience in data center operations, infrastructure or technology-driven environments
• Proven experience managing hyperscaler operations, client requirements and critical infrastructure
• Bachelor's degree in Engineering, Operations, Business, IT or a related field (required); Master's in Business Administration, Operations Management or equivalent preferred
• Fluent English; Arabic preferred