Cloud Support Manager & Troubleshooter (Americas)

About the role

The Cloud Support Manager and Troubleshooter will ensure smooth delivery of training courses on the DaDesktop cloud platform for customers across the Americas, working remotely.

Key responsibilities

• Assist trainers in preparing complex training labs.
• Monitor and gather feedback from trainers and other users.
• Actively monitor course delivery to ensure smooth operation.
• Respond to user inquiries on the DaDesktop help chat.
• Help trainers install required software for training sessions.
• Troubleshoot any problems that arise during the training process.
• Design long‑term solutions to improve the DaDesktop environment.

Required profile

• Excellent communication skills.
• Dedication, enthusiasm and a strong drive for self‑learning.

Required skills

• Linux (Ubuntu) administration.
• Windows and macOS troubleshooting.
• Docker networking.
• Virtualization technologies: KVM, virt‑manager, VirtualBox, LXC.
• Knowledge of reflinks, deduplication, cloud scalability and migration.
• Interest in x86 and ARM hardware trends.

What we offer

• Opportunities to attend training courses.
• Support and mentoring from the existing team.
• Work with cutting‑edge technologies.
• Competitive remuneration and incentive system.