Commercial Director - Hotel Sales & Revenue

About the role

Mondrian Doha, a luxury hotel with food and nightlife venues across eight locations, is looking for a Commercial Director. Reporting to the General Manager and with additional reporting to the Senior Vice President, Sales and Revenue Management, the role directs, coordinates, trains and supervises the Sales Managers, Revenue Management team and Sales Administrators. The aim is to grow existing accounts and generate new business so that Room, Food & Beverage and Catering revenues meet or exceed budget.

Key responsibilities

• Direct and manage group, transient and sales activities to maximise revenue for the area hotels.
• Prepare the strategic sales plan, SMART goals, budgets, forecasts and reports, and develop rates, group ceilings and deployment strategies.
• Recruit, train, manage and counsel sales staff, and supervise the Sales and Revenue Departments.
• Lead sales presentations, client meetings, daily business reviews, weekly sales meetings and management meetings.
• Oversee advertising, public relations and promotional activities with the corporate marketing team, and represent the hotel in industry organisations.
• Follow up on sales leads, monitor top accounts and coordinate non-group transient sales and catering solicitations.
• Administer training, conduct performance reviews and coach, motivate and discipline sales and catering personnel.
• Ensure adherence to sales policies and SOPs, and develop strategies to increase market share against competitors.
• Build a full working knowledge of the hotel's operations, including Food and Beverage, Guest Services, Front Office and Housekeeping.