Commercial Efficiency Manager (Payments)

About the role

Qatar Airways is seeking a Commercial Efficiency Manager (Payments) to lead the payment strategy for its indirect distribution channels. Based in Doha, you will ensure payment method acceptance, cost of sale management and policy governance are delivered with commercial discipline and measurable efficiency.

Key responsibilities

• Define and maintain the indirect channel payment strategy, setting commercial positions on payment method acceptance, prioritisation, cost targets and policy frameworks across GDS, NDC, aggregators and other indirect channels.
• Develop and own the indirect channel payment roadmap, identifying, prioritising and sequencing capability improvements, new method introductions and legacy rationalisation, supported by business cases and ROI analysis.
• Monitor and manage payment cost of sale by tracking method costs, acquirer fees, scheme charges and processing costs, producing regular reports for Commercial and Finance teams.
• Drive adoption of preferred, lower‑cost payment methods by working with trade and distribution partners to shift the payment mix and improve net revenue.
• Own and maintain the payment policy framework, defining acceptance policies, surcharging rules, local guidelines and agency terms across all indirect channels.

Required profile

• Proven experience in shaping payment strategies for indirect distribution environments.
• Ability to create and manage detailed payment roadmaps and business cases.
• Strong analytical skills with a track record of reporting on payment economics and cost trends.
• Experience collaborating with finance, commercial and partner teams to align payment initiatives.

Required skills