Concierge

About the role

Alfardan Corporation is looking for a professional and welcoming Concierge to provide exceptional guest service in Qatar. The role covers enquiries, reservations, transportation and local recommendations, ensuring a smooth and memorable experience while following the organisation's service standards.

Key responsibilities

• Welcome guests and respond to enquiries in a courteous, timely and professional manner.
• Provide information on local attractions, dining, events, shopping and services in Qatar.
• Arrange restaurant bookings, transportation, tours, appointments and other guest requests.
• Coordinate with hotel or facility teams to address guest needs and resolve concerns.
• Keep up to date with local venues, services, events and relevant cultural considerations.
• Handle calls, messages and service requests accurately and keep appropriate records.
• Protect guest privacy and handle personal information responsibly.
• Support guests from diverse backgrounds and follow organisational policies, health and safety procedures and local requirements.

Required profile

• Previous experience in concierge, hospitality, customer service or a related role is preferred.
• Fluency in English is required; Arabic and other languages are an advantage.
• Good knowledge of Qatar's attractions, dining, transportation and local services, or the ability to learn quickly.
• Professional presentation and the ability to stay composed in a fast-paced environment.
• Flexibility to work shifts, weekends and public holidays as required.