Customer Experience Agent – Buggy Operations

About the role

The Customer Experience Agent – Buggy Operations will provide quality service to passengers at Hamad International Airport, operating the MATAR buggy shuttle and assisting with airport facilities.

Key responsibilities

• Operate the MATAR buggy cart within the passenger terminal, ensuring safe handling of all passengers.
• Assist passengers with shuttle services and provide information about airport facilities.
• Follow SOPs, ISO standards and KPI requirements, reporting any safety or compliance issues.
• Collaborate with Qatar Aviation Services (QAS) and MATAR teams, adhering to uniform and grooming standards.

Required profile

• High school qualification with at least 1 year of customer service experience.
• Valid light‑vehicle driving licence from the home country.
• Customer‑facing experience in the service industry; airport experience is a plus.

Required skills

• Ability to operate a buggy vehicle safely.
• Strong communication and hospitality skills.

What we offer

• Fixed‑term contract (3 years) with shift‑based work (48 hours/week).
• Transportation, company housing, uniform, laundry and meal provisions.
• Annual leave, flight benefits and paid overtime as required.