Customer Service Executive

About the role

We are seeking a friendly, professional, and customer‑focused Executive to join our fitness clubs and swimming academies in Doha. You will be the first point of contact for members, guests, and parents, ensuring a welcoming and efficient experience.

Key responsibilities

• Welcome and assist members, guests, and parents professionally.
• Handle memberships, registrations, bookings, check‑ins and general inquiries.
• Provide information on fitness classes, swimming programs, schedules and club services.
• Promote memberships, personal training, swimming lessons and other services.
• Respond to customer inquiries via phone, email, social media and in person.
• Address concerns and complaints, offering appropriate solutions.
• Coordinate with trainers, coaches and internal departments to support daily operations.
• Maintain accurate customer records in internal systems.
• Manage class and swimming session bookings and assist with scheduling.
• Ensure the reception area is clean, organized and welcoming.

Required profile

• Strong communication skills in Arabic and English.
• Excellent verbal and written communication.
• Customer service and relationship‑management experience.
• Professional and positive attitude with strong interpersonal skills.

Required skills

• Microsoft Office proficiency.
• Experience with CRM and customer‑management systems.