Designated Engineer – Customer Technical Lead

About the role

As a Designated Engineer you will be the primary technical liaison for a portfolio of enterprise and industrial customers, ensuring the Nozomi cybersecurity platform runs smoothly and evolves to meet emerging OT/IoT threats. You will work closely with customers to deploy, maintain, and optimize the solution while collaborating with internal teams.

Key responsibilities

• Own the customer relationship as the main technical point of contact.
• Conduct regular health checks, tune sensor configurations, and manage platform upgrades.
• Design and implement new features, integrations, dashboards, and custom queries.
• Create and maintain customer‑specific documentation, workflows, and conduct knowledge‑transfer workshops.
• Investigate incidents, manage support cases/RMAs, and drive issues to root‑cause resolution.
• Provide weekly activity summaries and planning updates to customers.
• Collaborate with Customer Success Managers, Product, and Engineering to influence roadmap priorities.

Required profile

• 2+ years of experience in technical support, system administration, or technical consulting.
• Strong troubleshooting and analytical abilities.
• Excellent written and spoken English.
• Ability to work independently across multiple customer engagements.

Required skills

• Networking concepts (OSI model, TCP/IP, VLANs, network architecture).
• Network infrastructure devices (firewalls, switches).
• General cybersecurity principles (Active Directory, PCAP analysis, security architecture).
• Familiarity with Windows, FreeBSD, Unix/Linux operating systems.
• Virtualization technologies.
• Basic scripting or API usage.