Duty Manager – Luxury Resort

About the role

We are seeking a proactive Duty Manager to lead guest‑service operations at Banana Island Resort Doha by Anantara. You will ensure every guest experience meets the high standards of Minor Hotels while supporting a dynamic, luxury‑focused environment.

Key responsibilities

• Anticipate and respond to guest needs and inquiries with attentive service.
• Maintain comprehensive knowledge of hotel products, room types, rates, food & beverage outlets, spa, health club, and other Minor Hotel properties.
• Oversee the quality and attitude of guest service delivery, ensuring compliance with Minor Hotels standards.
• Take ownership of guest satisfaction issues, following up promptly and offering innovative solutions.
• Foster collaborative relationships with all hotel departments.
• Conduct daily shift briefings, communicating essential information to team members.

Required profile

• Degree in Hospitality Management or a related field.
• Experience in 4‑5 star hotels in the Middle East, preferably in supervisory Front Office roles.
• Excellent command of English (oral and written); Arabic is a plus.
• Highly organized, results‑oriented, and flexible with working hours.
• Ability to perform under pressure in a fast‑paced, ever‑changing environment.

Required skills

• Proficiency with the OPERA Cloud property management system.

What we offer

• Opportunity to work in a world‑class luxury resort on a pristine island.
• Exposure to a diverse, international guest portfolio.
• Professional development within the Minor Hotels brand.