Fraud Monitoring Analyst

About the role

The Fraud Monitoring Analyst joins the 24/7 Fraud Operations team to continuously monitor, investigate, and escalate suspicious transactions. Working outside normal business hours, the analyst ensures compliance with QCB AFCM requirements and protects the bank and its customers from fraud.

Key responsibilities

• Monitor fraud alerts 24/7, triage and prioritize based on risk thresholds.
• Contact customers when needed to verify transactions using approved scripts.
• Escalate high‑risk or complex cases to senior analysts according to escalation matrices.
• Document all actions, findings, and decisions in the fraud case management system.
• Serve as the operational point of contact for fraud reports received after hours.
• Support inter‑bank fraud coordination and maintain strict data privacy.

Required profile

• Minimum 3 years of experience in fraud monitoring, banking operations, or compliance functions.
• Ability to work night shifts, weekends, and public holidays.
• Strong attention to detail and ability to follow documented procedures.
• Excellent communication skills for interacting with customers and external partners.

Required skills