Front Desk Receptionist

About the role

The Front Desk Receptionist welcomes guests to the Four Seasons Resort and Residences at The Pearl‑Qatar, delivering exceptional service from check‑in through departure. The role focuses on achieving the highest level of guest satisfaction and handling a wide variety of guest requests.

Key responsibilities

• Handle all guest interactions with professionalism, accommodating special requests whenever possible.
• Assist guests with inquiries about hotel services, hours, personnel, events, directions, etc.
• Respond to guest requests promptly, both in person and by phone.
• Resolve guest complaints and personalize service to exceed expectations.
• Adhere to Four Seasons standards, policies, and work rules.

Required profile

• At least 1 year of experience in a luxury hotel or similar environment (considered an asset).
• Excellent interpersonal and communication skills with cross‑cultural sensitivity.
• Guest‑centric mindset and ability to understand and anticipate guest preferences.

What we offer

• Opportunities for a global career with strong diversity (50 nationalities).
• Living accommodation in a high‑quality apartment.
• Excellent training and development programs.
• Employee recognition programs and complimentary nights at Four Seasons hotels worldwide.
• Paid home‑leave tickets, complimentary meals, free transportation, and medical coverage.
• Hotel will sponsor work authorization for the successful candidate.