Guest Relations Agent – Front Desk

About the role

As a Guest Relations Agent you will be the first point of contact for guests at Hilton Salwa, ensuring a warm welcome and a seamless stay from check‑in to check‑out. You will represent the brand’s commitment to hospitality by delivering memorable experiences and supporting revenue‑driving initiatives.

Key responsibilities

• Greet guests on arrival, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process check‑out efficiently, verify charges, handle payments, issue receipts and operate the point‑of‑sale system accurately.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage communications and messages.

Required profile

• Passion for delivering hospitality with warmth and light.
• Integrity and a commitment to doing the right thing.
• Leadership mindset that inspires others.
• Team‑oriented attitude that drives collaborative outcomes.
• Strong sense of ownership, accountability and urgency.

Required skills

• Proficiency in operating a point‑of‑sale (POS) system.

What we offer

• Opportunity to work for a globally recognised hotel brand.
• Career development and training programmes.
• Inclusive and award‑winning workplace culture.