Guest Service Officer – Concierge

About the role

Park Hyatt Doha is seeking a courteous, knowledgeable, and proactive Guest Service Officer – Concierge to join its Front Office team. You will be the primary point of contact for guests, delivering personalized service, offering tailored recommendations, and ensuring each stay is smooth, memorable, and truly exceptional.

Key responsibilities

• Act as the main liaison for guests, providing prompt and personalized assistance.
• Offer tailored recommendations on dining, entertainment, and cultural experiences in Doha.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Maintain up‑to‑date knowledge of local attractions and events.

Required profile

• Previous experience in Concierge, Guest Services, or Front Office within a 5‑star hotel.
• Proficiency with property management and guest service systems such as Opera and HotSOS.
• Exceptional communication and interpersonal skills with strong local knowledge of Doha.
• Ability to multitask, stay calm under pressure, and fluency in English (Arabic or other languages a plus).

Required skills

• Opera property management system
• HotSOS guest service platform