Guest Services Officer

About the role

Grand Hyatt Doha is looking for a Guest Services Officer, the first point of contact for guests. The role delivers exceptional service and creates memorable experiences that reflect the hotel's luxury standards.

Key responsibilities

• Welcome and assist guests during check-in, check-out and throughout their stay.
• Address guest inquiries, requests and concerns professionally and on time.
• Promote hotel facilities, services and local attractions.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate guest records and process payments as required.
• Uphold Hyatt brand standards and contribute to guest satisfaction goals.

Required profile

• Diploma or degree in Hospitality Management or a related field preferred.
• 0-2 years of experience in hospitality, customer service or hotel operations.
• Fluent in English; additional languages are a plus.
• Ability to work flexible shifts, including weekends and holidays.
• Experience in hotel operational departments preferred.

Required skills

• Excellent communication and interpersonal skills.
• Strong customer-focused mindset with a professional appearance and demeanor.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.