Head Spa Therapist

About the role

Kempinski is hiring a Head Spa Therapist in Doha, Qatar, on a permanent full-time basis within the spa and recreation sector. The role takes 100% responsibility for ensuring Spa Therapists deliver and exceed guests' expectations in line with Resense's spa vision, core values and brand standards, procedures and policies.

Key responsibilities

• Support the Spa Manager and Assistant Spa Manager in the day-to-day running of the treatment area.
• Be fully knowledgeable of all treatments, services and spa operations, and implement Resense SOPs, policies and the guest journey as trained.
• Set a professional example in attitude and appearance, and train other therapists, including identifying training needs and arranging it with the Spa Manager and Resense.
• Know the process, benefits and outcomes of each treatment, work flexibly with guest requests, and handle health assessments discreetly.
• Confirm every scheduled treatment with the guest before starting, and keep treatment rooms and products set up to standard.
• Maintain a high standard of cleanliness, adhere to the Health and Safety Policy, and cover reception and duty manager duties as needed.
• Follow up on guest experiences and satisfaction, and report complaints and recommend improvements to the Spa Manager.
• Attend management meetings as required and open/close procedures when on duty.