Hotel Manager

About the role

The Hotel Manager acts as the strategic business leader of property operations and steps in as General Manager when required. This role oversees all core departments, ensuring the brand’s service standards and financial targets are met while delivering an exceptional guest experience.

Key responsibilities

• Lead Front Office, Retail, Recreation, Housekeeping, Security, Engineering, Food & Beverage, and Event Management teams.
• Develop and execute an operational strategy aligned with the brand’s business objectives.
• Monitor profitability, departmental budgets, and financial performance against targets.
• Review financial statements, control capital expenditures, and drive cost‑containment initiatives.
• Coach department heads on occupancy, rate management, wage control, and controllable expenses.
• Identify operational challenges, implement solutions, and ensure continuous improvement.
• Represent the property on the Executive Committee, contributing to property‑wide strategic decisions.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 8 years of relevant experience, OR a 4‑year bachelor’s degree with 6 years of experience in management operations, sales, marketing or a related area.
• Proven ability to drive revenue growth, maintain profit margins, and enhance employee and guest satisfaction.

Required skills