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IT Manager – Airport Operations Support

Hamad International Airport · Doha

Nouveau
🇬🇧 English
AODB BHS Problem management

Description du poste

About the role

Join one of the world’s most advanced airports as the IT Manager responsible for keeping critical airport systems running 24/7. You will ensure the stability, security, and performance of platforms that support passenger journeys, baggage handling, and airfield activities.

Key responsibilities

  • Lead 24/7 support for core airport systems such as the Airport Operational Database (AODB), Baggage Handling System (BHS) and other operations platforms.
  • Take full ownership of incidents, guaranteeing system availability, rapid recovery and continuous improvement.
  • Personally drive major incident resolution from start to finish, perform root‑cause analysis and implement preventive actions.
  • Manage a team of engineers and support staff, fostering a high‑performance culture in a round‑the‑clock environment.
  • Oversee live system upgrades (e.g., AMS upgrade) and ensure smooth transition of projects into business‑as‑usual operations.

Required profile

  • 8+ years of experience with airport IT systems, specifically AODB and BHS.
  • Proven leadership of technical teams operating in a 24/7 setting.
  • Hands‑on incident and problem management expertise.
  • Background working within internal IT teams rather than solely as a vendor.
  • Experience in large‑scale airport operations and exposure to cyber/IT operational processes.
  • Ability to thrive under high pressure and manage multiple priorities.

Required skills

  • AODB (Airport Operational Database)
  • BHS (Baggage Handling System)
  • Airport operations platforms
  • Incident management
  • Problem management
  • Cybersecurity fundamentals

Questions fréquentes

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Hamad International Airport

Doha