IT Systems & Support Administrator (Microsoft 365, Web & Applications)

About the role

The IT Systems & Support Administrator administers the Microsoft 365 and Windows environment, websites and core software applications, while providing day-to-day IT support to students, faculty and staff. The role combines hands-on systems administration with front-line user support, reporting to the Group IT Manager.

Key responsibilities

• Administer the Microsoft 365 tenant, Entra ID, Exchange Online, Teams, SharePoint Online and OneDrive, including user lifecycle, licences, groups, mail flow and storage.
• Manage device enrolment via Microsoft Intune and Autopilot, and maintain on-premises Windows Server, Active Directory, Group Policy, DNS/DHCP and file shares.
• Administer the institution's website and CMS, monitor availability, manage SSL certificates and DNS, and support single sign-on and authentication.
• Install, configure, license and update academic and administrative software, including the learning management system and student information system, and maintain the licence inventory.
• Provide first- and second-line helpdesk support, prepare accounts and devices for new students and staff, and deliver IT orientation and training.
• Support desktops, laptops, macOS, iOS and Android devices, printers, IP telephones and access control devices, and maintain classroom AV equipment.
• Troubleshoot LAN and Wi-Fi networks, monitor backups and support disaster recovery, and assist with IT projects such as cloud migration.
• Support information security and data privacy compliance, including access reviews and adherence to Qatar's Personal Data Privacy Protection Law.

Required profile

• Bachelor's degree in Computing or an IT-related field, or equivalent technical qualifications and extensive experience.
• At least five years' experience in IT support and systems administration, including two years administering Microsoft 365 or Microsoft server environments.
• Experience in an educational environment strongly preferred.
• Experience administering websites, web applications, user authentication, academic software and classroom technology.
• Knowledge of Google Workspace for Education and willingness to complete safeguarding, child protection and background checks.

Required skills

• Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Intune.
• Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Website and CMS administration, including DNS, SSL certificates and single sign-on.
• Software deployment, application administration and licence management.
• Networking fundamentals (TCP/IP, LAN, Wi-Fi) and PowerShell scripting (desirable).