Key Account Manager - Service

About the role

KONE Middle East, Turkey & Africa is entering a growth phase and seeks an energetic Key Account Manager – Service to join its Doha office. Reporting to the Deputy GM & Head of Sales for Qatar, you will drive strategic customer relationships and expand KONE’s share of service business.

Key responsibilities

• Manage strategic and Core 1 customers, maintain accurate customer data, and develop approved customer plans.
• Build and coordinate relationships across customer organisations and KONE, addressing commercial or operational risks.
• Create and manage sales opportunities, share customer insights with account teams, and develop value propositions for KONE solutions.
• Negotiate and administer national or framework agreements, overseeing the customer contract portfolio.
• Increase profitability of each account in line with the account plan.

Required profile

• Proven experience in managing governmental/public tenders and contract negotiations.
• Bachelor’s degree and at least 5 years of sales and business‑development experience, preferably in the elevator industry.
• Strong commercial acumen, negotiation and presentation skills, and a customer‑first mindset.
• Excellent English communication; Arabic is a plus, as is experience in the Qatar market.