L2 Support Engineer – SCATS & Tolling Systems

About the role

Command Post is seeking experienced L2 Support Engineers to support a mission‑critical Intelligent Transportation Systems (ITS) environment in Doha, Qatar. The successful candidate will provide operational and technical support across SCATS and Tolling back‑office systems, helping maintain the availability, performance and integrity of critical applications, infrastructure and transaction flows. The position is primarily based within a Roads Management Centre / Control Room environment and operates on a 24/7 rotational shift basis.

Key responsibilities

• Provide L2 operational and technical support for SCATS and Tolling back‑office applications, databases and supporting infrastructure.
• Perform preventive and corrective maintenance activities.
• Proactively monitor system health, live signal performance, faults and transaction processing.
• Troubleshoot application, infrastructure, controller and detector‑related incidents.
• Maintain configuration records and support controlled release, patch and change management.
• Record incidents, service requests and maintenance activities within IBM Maximo / EAMS and CRMS platforms.

Required profile

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or a related discipline.
• 5–8 years of L1/L2 IT or OT operations support experience, preferably within Intelligent Transportation Systems, traffic management or tolling systems.
• Strong hands‑on experience supporting VMware environments (vSphere, vCenter, ESXi, SAN, HCI/VxRail).
• Experience troubleshooting enterprise applications, databases, integrations and infrastructure.
• Good understanding of ITIL, incident management, change management and SLA‑driven service operations.

Required skills

• VMware vSphere
• VMware vCenter
• VMware ESXi
• SAN
• HCI / VxRail