Lead – Azure & Technical Operations

About the role

We are looking for an experienced Operations Lead to oversee the day-to-day technical operations of a large-scale, cloud-based digital platform. The role will be responsible for ensuring high availability, reliability, security, performance, and scalability while leading a team of technical operations and support professionals.

Key responsibilities

• Lead day-to-day technical and platform operations, ensuring availability, reliability, and performance.
• Manage and mentor technical operations and support teams.
• Monitor and optimize Microsoft Azure / Google Cloud infrastructure, resources, performance, and costs.
• Establish and manage incident, problem, change, and service management processes.
• Lead response and resolution of critical incidents and service disruptions.
• Develop and maintain disaster recovery, business continuity, and emergency response plans.
• Conduct capacity planning and ensure infrastructure can scale with business requirements.
• Work closely with security and compliance teams to maintain appropriate security controls and standards.
• Identify operational risks and develop mitigation and remediation plans.
• Manage third‑party vendors, technology partners, and service providers.
• Drive automation and operational improvements using DevOps and Infrastructure as Code (IaC) practices.
• Maintain technical documentation, operational procedures, architecture information, and runbooks.
• Establish and monitor operational KPIs, SLAs, availability, performance, and service health metrics.
• Prepare regular operational reports and present key issues, risks, and performance indicators to senior management.
• Support operational budgeting, forecasting, and expenditure tracking.
• Promote ITIL and service management best practices across technical operations.
• Collaborate with engineering, solution architecture, project management, security, and business teams on major initiatives.
• Continuously identify opportunities to improve reliability, efficiency, scalability, and operational maturity.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8+ years of experience in technical operations, infrastructure, cloud operations, or similar environments, including leadership experience.
• Strong hands‑on knowledge of Microsoft Azure and/or Google Cloud Platform.
• Experience with DevOps practices and Infrastructure as Code.
• Proven experience leading technical teams and managing multiple priorities.
• Strong analytical, problem‑solving, communication, and stakeholder‑management skills.
• Ability to work effectively in a fast‑paced, enterprise technology environment.

Required skills

• Microsoft Azure
• Google Cloud Platform (GCP)
• DevOps
• Infrastructure as Code (IaC)
• ITIL service management
• Incident, problem, change, and service management
• Disaster recovery and business continuity planning
• Cloud security and compliance
• Technical monitoring and performance management
• Capacity planning and scalability
• Vendor and third‑party management