Learning & Development Trainer

About the role

The Learning & Development Trainer will design, coordinate and deliver high‑quality training programmes that enable Society team members to provide a premium, hospitality‑led member experience across all clubs. The role works closely with Operations, Sales, Fitness and HR to embed learning into daily behaviours and support the organisation’s growth.

Key responsibilities

• Design and continuously improve training programmes aligned to brand standards, service expectations and leadership behaviours.
• Develop engaging training content covering member experience, hospitality standards, sales & service behaviours, leadership fundamentals and compliance.
• Deliver in‑person and virtual training sessions, workshops, inductions, refresher courses and development programmes.
• Provide 1:1 coaching or small‑group support to managers and supervisors as required.
• Maintain the training calendar, coordinate logistics, track attendance and keep training records up to date.
• Partner with line managers to identify training needs and support development plans.
• Evaluate training effectiveness through feedback, observation and performance indicators, and recommend improvements.

Required profile

• Proven experience in a training, learning & development or HR role.
• Experience within hospitality, fitness or premium service environments is strongly preferred.
• Strong facilitation and presentation skills adaptable to diverse audiences.
• Excellent communication and relationship‑building abilities.
• Highly organised with strong attention to detail.
• CIPD qualification or equivalent is advantageous but not essential.
• Willingness to travel between sites as required.

Required skills

• Training facilitation & delivery
• Communication & influence
• Organisation & planning
• Relationship building
• Service & hospitality mindset
• Adaptability & resilience
• Continuous improvement focus