People & Culture Manager

About the role

Raffles & Fairmont Doha invites applications for a People & Culture Manager. The role supports the strategic and operational management of the human resources function, fosters a positive workplace culture and ensures an exceptional colleague experience across both luxury hospitality properties. It acts as a strategic HR business partner to department heads and leadership teams, aligning people strategies with business objectives, luxury service standards and the values of Raffles and Fairmont.

Key responsibilities

• Partner with department heads on HR strategies and people-related business objectives
• Manage employee relations, grievances, disciplinary procedures, investigations and conflict resolution
• Ensure compliance with Qatar Labour Law, Accor policies and internal HR procedures
• Oversee employee retention, succession planning, workforce planning and organizational effectiveness
• Manage performance appraisals, promotions, transfers and performance improvement plans
• Oversee payroll, compensation and benefits, salary reviews, leave administration and end-of-service settlements
• Drive employee engagement, recognition, wellbeing and colleague satisfaction initiatives
• Oversee colleague accommodation, welfare, transportation and working conditions
• Monitor HR KPIs, headcount, turnover, absenteeism and manpower costs
• Handle employee contracts, personnel files, visa requirements and government documentation
• Handle exit procedures, final settlements and exit interviews
• Advise management on HR matters and conduct HR audits

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field
• Minimum 5 years of progressive HR experience, preferably in luxury hospitality
• Previous experience in an HR leadership role
• Strong knowledge of Qatar Labour Law and GCC employment regulations
• Proven experience in employee relations, disciplinary procedures and workplace investigations
• Fluency in English; Arabic is an advantage
• CIPD, SHRM or equivalent HR certification preferred

Required skills

• Compensation, benefits, payroll and HR administration
• HR systems, MS Office and HR reporting
• Leadership, communication, interpersonal and problem-solving skills

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Dining and wellness discounts