Quality & Executive Administrative Assistant

About the role

The Quality & Executive Administrative Assistant supports the Hotel General Manager and Executive Committee by managing the executive office and driving quality assurance initiatives across the property. This dual‑focus role blends high‑level administrative support with the coordination of service‑excellence programs such as Forbes Travel Guide and Leading Quality Assurance (LQA).

Key responsibilities

• Manage the General Manager’s calendar, meetings, correspondence and confidential documentation.
• Prepare reports, presentations and executive communications.
• Coordinate and monitor quality assurance programs, including Forbes Travel Guide standards, LQA, RPX and guest satisfaction surveys.
• Conduct regular quality inspections, operational audits and service assessments across all departments.
• Organise mystery‑guest evaluations and ensure timely follow‑up on findings.
• Analyse guest feedback from online reviews and internal platforms to identify trends and improvement opportunities.
• Collaborate with department heads to implement continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management or a related field.
• Minimum five years of experience in luxury hospitality, executive office administration or quality assurance.
• Strong knowledge of Forbes Travel Guide and LQA standards.
• Excellent written and verbal communication skills in English; additional languages are a plus.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using hotel management systems and quality‑management platforms.