Quality Manager

About the role

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Quality Manager. The role leads the coordination, implementation, monitoring and continuous improvement of the hotel’s quality management and sustainability agenda.

Key responsibilities

• Develop, implement and continuously improve the hotel’s Quality Management System aligned with brand standards and sustainability commitments.
• Establish and maintain quality standards, procedures, tools and monitoring mechanisms across all hotel operations.
• Drive a culture of service excellence and quality awareness throughout all departments.
• Coordinate regular quality reviews, internal audits, inspections and operational assessments to ensure compliance.
• Monitor guest feedback, quality indicators and audit results to identify trends, gaps and improvement opportunities.
• Analyze quality and guest experience data and provide actionable recommendations to management.
• Develop and track departmental quality improvement plans, ensuring corrective and preventive actions are implemented.
• Facilitate quality meetings, review sessions and continuous improvement initiatives with stakeholders.
• Support departments in creating and maintaining SOPs, quality checklists and service standards.
• Collaborate with Learning & Development to identify training needs related to quality.
• Lead cross‑functional quality improvement projects with clear objectives, timelines and measurable outcomes.
• Coordinate sustainability‑related quality initiatives and embed responsible business practices.

Required profile

• Bachelor’s degree in Hospitality Management, Quality Management, Business Administration, Sustainability or a related field.
• 5–7 years of relevant experience in luxury hospitality, hotel operations, quality management or guest experience.
• Strong understanding of luxury hospitality standards, quality assurance frameworks and operational performance.
• Proven experience developing and improving Quality Management Systems and conducting internal and external audits.
• Practical knowledge of sustainability principles and responsible business practices in hospitality.
• Excellent analytical, reporting and project management skills.