Receptionist – Front Office (Hotel)

About the role

The Iconic Rixos Gulf Hotel Doha is looking for a friendly and professional Receptionist to join its front‑office team. You will be the first point of contact for guests, handling arrivals, departures and a range of guest services while ensuring a smooth and welcoming experience.

Key responsibilities

• Register and process check‑ins for all arrivals, update guest information in the system, and issue room key cards.
• Handle guest check‑outs efficiently, including cashiering duties, foreign‑exchange transactions and night‑audit settlements.
• Manage walk‑in and phone reservations, and assist at the information counter, business centre and foreign‑exchange desk as needed.
• Respond promptly to guest requests, resolve complaints, and coordinate with relevant departments for follow‑up.
• Maintain the front‑office area’s cleanliness, oversee safe‑deposit box handling, and ensure compliance with hotel safety and accident‑prevention policies.
• Prepare daily arrival reports, monitor occupancy, VIPs and special requests, and communicate hand‑over information to the next shift.

Required profile

• University degree in Hotel Management or related field.
• Minimum 1 year of experience in a similar front‑office role at a star‑rated hotel.
• Professional appearance, well‑groomed and a cheerful disposition.
• Strong communication skills and ability to work under pressure.

Required skills

• Proficiency in hotel front‑office software for check‑in/check‑out and reservation management.
• Basic cash handling and foreign‑exchange transaction skills.
• Knowledge of hotel rate codes, packages, segmentation and discount structures.

What we offer

• Dynamic work environment within a luxury hotel brand.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.