Reservation Agent

About the role

The Reservation Agent will be the first point of contact for guests seeking to book their stay at Rixos Premium Qetaifan Island North. Working in a fast‑paced, multi‑inclusive resort environment, you will ensure smooth booking processes and deliver exceptional service from inquiry to arrival.

Key responsibilities

• Answer incoming calls, emails and online booking requests and provide accurate information on room types, rates and hotel amenities.
• Process new reservations, cancellations and modifications using the hotel’s reservation system.
• Enter guest, reservation and payment details accurately and maintain up‑to‑date booking records.
• Handle special requests such as early check‑in, late check‑out or additional services.
• Communicate confirmations and pre‑arrival instructions to guests via email or message.
• Follow up on no‑shows, cancellations and inquiries to optimise occupancy.
• Address and resolve reservation‑related concerns or complaints professionally.

Required profile

• High school diploma or equivalent; a degree in hospitality, business or a related field is a plus.
• Previous experience in front office, hospitality or reservations preferred.
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Ability to multitask and work efficiently in a high‑volume environment.

Required skills

• Proficiency in using hotel reservation software.
• Basic computer literacy for data entry and email communication.