Service Advisor – Trucks & Buses

About the role

We are seeking an experienced Service Advisor to join our FAMCO Qatar team in Doha. You will be the main liaison between customers and the workshop, ensuring service requests are understood, communicated and completed to high quality standards.

Key responsibilities

• Welcome customers, open job cards and accurately record vehicle details and service requests.
• Coordinate with technicians to schedule work, provide estimates, obtain approvals and keep customers informed of progress.
• Prepare invoices, review completed work before hand‑over and follow up to confirm customer satisfaction.
• Support workshop productivity, customer satisfaction and after‑sales revenue targets.

Required profile

• Diploma or technical qualification in Automotive or Mechanical Engineering or related field.
• Previous experience as a Service Advisor with commercial vehicles, trucks, buses or heavy equipment.
• Experience in an authorised dealership or structured after‑sales environment is preferred.

Required skills

• Vehicle diagnosis and preventive maintenance knowledge.
• Understanding of repair procedures and workshop operations.
• Proficiency with workshop or dealer management systems.