Administrative Coordinator

About the role

The Administrative Coordinator serves as the primary point of contact for guests and internal teams, handling inquiries via phone and email, and ensuring smooth day‑to‑day operations within the hotel environment.

Key responsibilities

• Respond to client questions and requests through telephone and email, providing accurate information and assistance.
• Enter, update, and retrieve data in computer databases, point‑of‑sale systems, and reservation platforms.
• Prepare and proofread letters, memos, reports, and other documents using word processing, spreadsheet, database, or presentation software.
• Operate standard office equipment, transmit documents via mail or fax, and maintain organized filing systems.
• Welcome guests, acknowledge their presence, anticipate service needs, and assist individuals with disabilities.
• Maintain professional appearance, adhere to company policies, and protect confidential information.
• Collaborate with colleagues across departments, support team goals, and address employee concerns.
• Report accidents, injuries, or unsafe conditions to management and perform light physical tasks such as moving items up to 10 lb.

Required profile

• Strong communication skills with a clear, professional telephone etiquette.
• Ability to maintain confidentiality and follow company policies.
• Customer‑focused attitude with a genuine appreciation for guests.
• Team player who can develop positive working relationships.
• Willingness to report safety issues and perform basic physical tasks.

Required skills

• Proficiency in using computer databases and point‑of‑sale systems.
• Experience with word processing, spreadsheet, database, and presentation software.
• Ability to operate standard office equipment (printers, fax machines, etc.).