Associate Corporate Customer Service – Qatarization

About the role

The Associate Corporate Customer Service role is focused on delivering efficient, friendly and high‑quality service to QNB’s corporate clients. The incumbent will answer queries, provide information, guide customers through banking procedures and actively market the Group’s products and services to grow business.

Key responsibilities

• Proactively market QNB’s products to increase sales volume, profitability and meet set targets.
• Monitor and act on Key Performance Indicators (KPIs) related to branch customer service performance.
• Promote cost‑consciousness, efficiency and productivity while operating within delegated authority.
• Resolve all customer queries within the defined turnaround time (TAT) to ensure satisfaction.
• Cross‑sell products and leverage existing relationships to improve profitability and retain customers.
• Maintain service level agreements (SLAs) with internal departments and build strong inter‑departmental relationships.
• Provide accurate data to auditors, compliance, financial control and risk teams when required.

Required profile

• Strong focus on delivering high‑quality customer service and exceeding client expectations.
• Ability to work with KPIs, SLAs and meet performance targets.
• Awareness of cost efficiency and productivity best practices.
• Capability to act within delegated powers and follow banking procedures.

Required skills