Associate Payments

About the role

The Associate Payments role is responsible for validating and processing payment requests received through various internal channels across the bank. You will ensure accuracy, integrity and timely execution of payments while supporting internal stakeholders.

Key responsibilities

• Review documents received via Documentum and process payments according to standard operating procedures.
• Identify missing information, raise requests and ensure compliance with SOPs.
• Validate online payments in the error queue and format them to SWIFT standards.
• Prepare SWIFT messages for manual payments and set up standing orders as requested by branches.
• Prepare manager’s cheques, index high‑value transaction documents and notify dealers.
• Create accounting entries for AML‑rejected payments and forward them for approval.
• Follow up with branches to resolve queries and guarantee payments are processed within cut‑off times.
• Identify process improvement opportunities and submit recommendations.
• Assist with user‑acceptance testing for system or process changes.
• Reconcile related suspense and GL accounts regularly.

Required profile

• University degree.
• Minimum three years of experience in fund transfer or payments operations.
• Strong knowledge of SWIFT payments and fund transfer processes.
• Excellent English communication skills and ability to work under pressure.
• Proficiency in MS Office and high typing accuracy.

Required skills

• SWIFT payment processing
• Fund transfer operations
• Documentum document management
• Microsoft Office suite