Catalog Trainer

About the role

Snoonu, Qatar’s home‑grown Super App, is seeking a proactive Catalog Trainer to lead training excellence and process standardisation across its regional catalog operations. You will design, deliver and continuously improve training programmes, SOPs and knowledge resources for internal teams and outsourced partners.

Key responsibilities

• Design, develop and maintain training materials, guides, SOPs and knowledge bases for catalog operations.
• Conduct onboarding and refresher sessions for regional teams, new hires and outsourced partners.
• Lead SOP alignment workshops to ensure consistent execution across markets.
• Identify process and SOP gaps, propose improvements and collaborate with stakeholders to implement solutions.
• Measure training effectiveness through assessments, quality scores, productivity metrics and operational KPIs.
• Monitor SOP adherence, analyse error trends and drive continuous improvement with Quality and Operations teams.
• Act as the central point of contact for process updates, supporting change‑management initiatives and new tool roll‑outs.

Required profile

• Bachelor’s degree in Business Administration, Education, Operations, Linguistics or a related field.
• 4+ years of experience in training, learning & development, quality assurance, content operations or catalog management.
• Bilingual proficiency in English and Arabic.
• Experience creating training content, SOPs and process documentation.
• Prior work with regional teams and outsourced operations is highly preferred.
• Background in e‑commerce, marketplace or retail catalog operations is a plus.

Required skills

What we offer

• Opportunity to shape training standards for a fast‑growing Super App.
• Collaborative, multicultural environment with global ambitions.
• Competitive compensation and benefits package.