Computer Service Technician

About the role

The Computer Service Technician provides first‑level support for information systems hardware and software in a service‑center environment. The role involves diagnosing, repairing, and documenting issues while communicating solutions in a clear, professional manner.

Key responsibilities

• Provide technical maintenance and service for all Automated Data Processing Equipment (ADPE) devices.
• Evaluate equipment for malfunctions, perform baseline procedures, and replace hardware components.
• Collaborate with the Systems Support Specialist Lead to assess workstations, monitors, printers, servers, and peripherals.
• Conduct final technical inspections and update the work‑order tracking system.
• Perform monthly UBL inventories and assist with cyclical property inventories.
• Execute additional duties and assignments as required.

Required profile

• College degree or equivalent experience (three years of related experience may substitute one year of education).
• CompTIA A+ certification or equivalent.
• Ability to obtain a NAC and maintain a Smart Card.
• Minimum 3 years of related technical support experience.
• Strong written and verbal communication skills in English (reading, speaking, writing level 3).
• Proficiency with the latest version of Microsoft Office.
• Experience using Maximo or a similar work‑order system.

Required skills

• CompTIA A+ certification
• Microsoft Office (latest version)
• Maximo work‑order system
• ADPE equipment maintenance
• PC hardware troubleshooting