Customer Relationship Management Executive

About the role

We are seeking an experienced Customer Relationship Management Executive to join our automotive team in Lusail. The role focuses on managing customer data, ensuring high satisfaction, and supporting sales and after‑sales activities through our CRM/DMS platforms.

Key responsibilities

• Maintain accurate customer records in the CRM/DMS system.
• Follow up with customers to guarantee a high level of satisfaction.
• Coordinate with sales and after‑sales teams on inquiries, appointments and service activities.
• Monitor leads, follow‑ups and service interactions via the CRM/DMS.
• Prepare regular CRM reports and keep the customer database up‑to‑date.
• Support retention initiatives and build long‑term relationships with customers.
• Ensure timely, professional communication with all customers.

Required profile

• 3–5 years of CRM experience in the automotive industry.
• Proven ability to multitask in a fast‑paced showroom environment.
• Excellent communication and customer‑service skills.
• Strong organizational skills with attention to detail.
• Immediate availability to start.

Required skills

• Hands‑on experience with CRM/DMS systems.
• Familiarity with Keyloop (Autoline) platform.