Customer Service Executive – Front Desk

About the role

We are looking for a dynamic, customer‑focused individual to be the face of our club. As a Customer Service Executive you will ensure members and visitors receive a warm, professional experience while supporting smooth front‑desk operations.

Key responsibilities

• Welcome members and visitors, manage check‑ins, bookings and membership inquiries.
• Answer phone calls, emails and walk‑in questions about programs, schedules and services.
• Conduct monthly follow‑up calls with active members to gauge satisfaction.
• Monitor class capacities, verify member eligibility and coordinate with instructors.
• Promote club programs, events and services to boost participation.
• Handle member concerns, resolve issues promptly and escalate when necessary.
• Maintain safety standards, report incidents and ensure proper use of equipment.
• Replenish first‑aid, medical and operational supplies and keep the reception area tidy.
• Collaborate with Fitness, Aquatics, Spa and other departments for seamless service.

Required profile

• Strong communication and interpersonal abilities.
• Positive, proactive attitude with a customer‑service mindset.
• Ability to multitask in a fast‑paced environment.
• Professional appearance and demeanor.
• Problem‑solving skills and effective complaint handling.

Required skills

• Basic administrative and computer skills.

What we offer

• Opportunity to work in a vibrant club environment.
• Engagement with a diverse member community.
• Professional development through interaction with multiple service areas.