Delivery Operations Lead

About the role

We are seeking a hands‑on Delivery Operations Lead to own daily last‑mile delivery operations in Qatar. You will coordinate dispatch, plan routes, track driver activity and resolve delivery issues while working closely with store teams, customer service, drivers and external providers.

Key responsibilities

• Execute daily dispatch, assign orders to drivers and plan efficient routes based on location, priority and delivery timelines.
• Monitor driver movement, availability and workload, adjusting assignments as new orders arrive.
• Track each order from pickup through delivery confirmation, handling unsuccessful deliveries or returns.
• Identify delays, unnecessary trips and uneven workloads, then implement practical improvements.
• Plan driver coverage with external providers and add capacity during peak periods.
• Review driver punctuality, delivery results and customer complaints; coordinate corrective actions.
• Create and enforce SOPs for pickup, customer contact, delivery confirmation, failed deliveries, returns and cash handover.
• Maintain accurate dispatch records, timestamps, proof of delivery and reasons for unsuccessful attempts.
• Provide daily delivery summaries and weekly analysis covering completion rates, delays and productivity.

Required profile

• At least three years of experience in last‑mile delivery, courier dispatch or e‑commerce delivery operations.
• Proven experience coordinating drivers, allocating orders, planning routes and solving delivery problems.
• Good knowledge of Qatar’s roads and delivery areas.
• Experience managing external delivery providers and additional drivers during peak periods.
• Strong communication, organization, problem‑solving and follow‑up skills.
• Fluent English; Arabic is an advantage.

Required skills

• Proficiency in Excel or Google Sheets.
• Familiarity with digital maps and delivery tracking tools.