Digital ID Support Engineer

About the role

We are looking for a Digital ID Support Engineer to join our team in Doha. The role focuses on delivering high‑quality application support for identity‑related solutions, ensuring reliable operation and security compliance.

Key responsibilities

• Provide in‑depth application support and troubleshoot complex systems.
• Support validation, integration, and deployment of enterprise identity solutions.
• Perform PKI operations and manage certificate lifecycles.
• Collaborate on user acceptance testing, defect tracking and production releases.
• Maintain production systems according to SLAs and escalation procedures.
• Contribute to system optimisation, performance tuning and security compliance.
• Work with cross‑functional teams on deployments, migrations and releases.

Required profile

• 2+ years of experience in Application or Production Support.
• Bachelor’s degree in Computer Science or equivalent.
• Fluent in English; Arabic is a plus.
• Relevant certifications (Microsoft, Red Hat, Kubernetes) are advantageous.

Required skills

• PKI and IAM technologies (SAML, OAuth2, OpenID Connect).
• Windows and Red Hat Linux environments.
• Cloud platforms, Docker, Kubernetes, micro‑services.
• Monitoring tools such as Grafana, Prometheus, ELK, Loki.
• SQL databases and log analysis.
• ServiceNow or other ITSM tools.
• Development exposure in Java or .NET.