Director of Spa

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive island resort in Qatar, is looking for a Director of Spa. The role oversees the overall operations, strategic direction, financial performance and guest experience of the hotel's Spa and Wellness facilities, delivering luxury wellness experiences while maximizing revenue, maintaining standards, developing the team and complying with brand and regulatory requirements.

Key responsibilities

• Set the spa strategy, annual business plans, budgets, revenue targets and KPIs, and grow the business through partnerships, promotions and corporate wellness initiatives
• Manage budgets, operating expenses and profitability; monitor revenue streams, pricing, treatment utilization and therapist productivity
• Oversee daily operations, cleanliness, hygiene, safety, maintenance and compliance with health, safety and local regulations
• Deliver exceptional guest experiences, handle complaints and feedback, and build relationships with VIP guests and spa members
• Lead and develop the spa team, oversee recruitment, set performance objectives, plan training and succession
• Work with Sales and Marketing on promotions, membership programs and cross-selling and upselling
• Ensure brand and regulatory compliance, run audits and keep accurate records

Required profile

• Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration or a related field
• Minimum 5-8 years of spa and wellness management experience
• Previous experience in a luxury hotel or resort environment
• At least 2-3 years in a senior leadership or Director-level position

Required skills

• Strong financial acumen and business planning
• Knowledge of spa treatments, wellness concepts and industry trends
• Familiarity with spa management systems and hotel operating systems