Dispatch Service Crew

About the role

The Dispatch Service Crew is the operational link between the kitchen and delivery riders in a high‑volume quick‑service restaurant environment. You will verify orders, manage dispatch logistics, and ensure every customer receives the correct meal on time.

Key responsibilities

• Cross‑check items on the Kitchen Display System (KDS), inspect food presentation, portion sizes, and bundle sauces and utensils.
• Assign delivery orders to riders, support route optimisation and monitor the delivery queue.
• Expedite delayed tickets and track Speed of Service (SOS) timers to minimise wait times.
• Perform routine HACCP checks and follow sanitation and safety protocols.

Required profile

• 2‑4 years experience leading a service crew or food‑portioning team in a high‑volume QSR or restaurant.
• Knowledge of health and safety standards; HACCP certification preferred.
• Ability to work under high stress during peak rush hours.
• Strong English communication and team‑leadership skills.

Required skills

• Proficiency with Excel and Google Sheets.
• Familiarity with Point of Sale (POS) systems.
• Experience using Kitchen Display Systems (KDS).
• Understanding of HACCP standards.