Executive Office Assistant and Quality Manager

About the role

The Quality & Executive Administrative Assistant provides comprehensive support to the General Manager while driving the hotel’s quality assurance and service‑excellence initiatives. The role ensures smooth operation of the Executive Office and promotes a culture of continuous improvement throughout the property.

Key responsibilities

• Provide comprehensive administrative support to the General Manager, managing calendar, travel, correspondence and meeting documentation.
• Coordinate and monitor quality assurance programmes such as Forbes Travel Guide, LQA, RPX and guest‑satisfaction surveys across all departments.
• Conduct regular operational audits, mystery‑guest evaluations and service assessments, and follow up on corrective actions.
• Prepare quality performance reports, dashboards and executive summaries for senior management.
• Liaise between the Executive Office and hotel departments, ensuring timely communication of decisions and project updates.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• Minimum five years of experience in luxury hospitality, executive administration or quality assurance.
• Strong organizational, analytical and problem‑solving abilities, with a professional and discreet approach to confidential information.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using hotel management systems and quality management tools (RPX, service recovery platforms, audit software).
• Knowledge of Forbes Travel Guide Standards and Leading Quality Assurance (LQA) criteria.