Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. The role involves a mix of hardware, software, and networking tasks, supporting both Windows and Mac environments across the organization.

Key responsibilities

• Provide on‑site support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to company standards.
• Execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot and resolve hardware and software issues, including break‑fix support.
• Coordinate repairs, replacements, and escalations with OEMs and vendors.
• Maintain IT inventory, asset tracking, and documentation.
• Perform system imaging for laptops and desktops.
• Set up, troubleshoot, and install network printers.
• Assist with conference‑room AV setup and meeting‑room technologies.
• Deliver high‑touch VIP/end‑user support and adhere to SLAs.
• Support Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Document incidents, resolutions, and contribute to knowledge‑base articles.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong communication and interpersonal abilities.
• Self‑motivated and capable of working independently in a dynamic environment.
• Experience managing inventory and coordinating with vendors.

Required skills

• Desktop and laptop troubleshooting.
• Hardware installation and peripheral configuration.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Printer and network printer setup and troubleshooting.
• Office 365 support.
• System imaging for Windows and Mac devices.
• AV and conference‑room technology support.
• Compliance/security software installation.
• Inventory management and vendor coordination.