Front Desk Agent

About the role

The Front Desk Agent welcomes guests, manages check‑in and check‑out procedures, and ensures a smooth, pleasant stay. You will be the first point of contact, providing accurate information and assistance throughout the guest’s visit.

Key responsibilities

• Deliver courteous, prompt service from arrival to departure.
• Greet guests by name, escort them to rooms, and create a welcoming atmosphere.
• Assist guests with inquiries about hotel activities, local attractions, and services.
• Maintain up‑to‑date knowledge of hotel rates, occupancy, promotions, and events.
• Handle reservations, guest records, and incidental charges using computerized Front Office systems.
• Process accounts accurately from check‑in to check‑out.
• Protect guest privacy and adhere to hotel policies and safety standards.

Required profile

• Friendly, professional demeanor with strong customer‑service orientation.
• Excellent communication skills and ability to respond to guest queries.
• Attention to detail and accuracy in handling transactions.
• Understanding of hotel policies, procedures, and service standards.
• Commitment to health, safety, and environmental guidelines.

Required skills

• Proficiency with computerized Front Office systems.