Front Office Agent

About the role

Raffles & Fairmont Doha invites you to join its team as a Front Office Agent. The agent delivers luxury hospitality by welcoming guests warmly and professionally from arrival until departure, acting as the first point of contact. The role covers check-in and check-out, reservations, room allocation, guest accounts and guest inquiries, working closely with Guest Experience, Butler, Concierge, Housekeeping and Reservations.

Key responsibilities

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments and guest registration
• Respond to guest inquiries, requests and complaints promptly
• Process payments, billing and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping, Concierge and other departments
• Inform guests about hotel facilities, services and local attractions
• Promote room upgrades, hotel amenities and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and follow hotel policies and Raffles and Fairmont service standards

Required profile

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration or a related field
• Previous experience in Front Office, Guest Services or Customer Service, preferably in a luxury hotel
• Ability to work flexible shifts, including evenings, weekends and public holidays
• Ability to work in a multicultural, fast-paced environment and in a team

Required skills

• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office
• Excellent English verbal and written communication
• Additional languages are an advantage

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Special dining and wellness discounts