This job is no longer available
This job expired on 25/08/2026. It no longer accepts applications.
Guest Relations Officer – OWV Lounge
Anantara Hotels & Resorts · Doha
Job description
About the role
The Guest Relations Officer will be the face of the OWV Lounge, ensuring every guest enjoys a memorable stay. You will anticipate needs, respond to inquiries, and take ownership of any issues to guarantee guest satisfaction.
Key responsibilities
- Welcome guests and provide accurate information about the resort and lounge.
- Anticipate and fulfill guest requests, offering personalized solutions.
- Handle complaints or issues promptly, following up until resolved.
- Suggest alternative services or amenities that enhance the guest experience.
- Maintain accurate records in the front‑office system and ensure smooth hand‑overs between shifts.
Required profile
- College degree in hotel management or a related field.
- Previous experience in front office or guest services.
- Excellent verbal and written communication skills in English.
- Professional, courteous, and proactive attitude.
Required skills
- Proficiency with Front Office Systems.
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Anantara Hotels & Resorts
Doha
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