Guest Service Agent – Hotel Front Desk

About the role

As a Guest Service Agent at Hilton Salwa you will be the first point of contact for our guests, creating warm first impressions and ensuring smooth arrivals and departures. You will play a key part in delivering the hospitality experience that Hilton is known for.

Key responsibilities

• Greet guests, complete check‑in/check‑out, assign rooms, issue keys and provide welcome materials.
• Handle guest inquiries, complaints and special requests promptly; record feedback and incidents accurately.
• Coordinate with Operations, Lifeguards, Security, Housekeeping and F&B teams to guarantee seamless service.
• Provide detailed information about hotel amenities, water‑park attractions, safety rules and dining options.
• Promote hotel services through up‑selling techniques to maximise revenue.
• Monitor guest flow, assist with crowd management during peak periods and special events.
• Ensure compliance with food safety, hygiene and sanitation standards.

Required profile

• Passion for delivering memorable hospitality experiences.
• Integrity, leadership, teamwork, ownership and a sense of urgency.
• Fluency in English and Arabic; additional languages are a plus.

Required skills

What we offer

• Opportunity to work with a globally recognised hospitality brand.
• Dynamic, award‑winning workplace culture.
• Career development and training in a vibrant resort environment.