Guest Service Center Agent – Banana Island Resort Doha

About the role

We are seeking a Guest Service Center Agent to join the team at Banana Island Resort Doha By Anantara. The role focuses on anticipating guest needs, delivering exceptional service, and ensuring a seamless experience throughout their stay.

Key responsibilities

• Anticipate and respond to guest inquiries in a helpful and attentive manner.
• Maintain comprehensive knowledge of hotel products, including room types, rates, facilities, food and beverage outlets, and spa promotions.
• Deliver service with the highest standards, taking personal responsibility for guest satisfaction and timely follow‑up.
• Proactively suggest innovative alternatives to meet guest needs.
• Foster harmonious relationships with all hotel departments.
• Participate in hotel events, daily shift briefings, and training to enhance professional skills.

Required profile

• Strong focus on customer service.
• Prior experience in hotel front‑office operations (preferred).
• Excellent communication skills; fluency in English; Arabic is an asset.
• Willingness to work shifts, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Experience with Property Management Systems (PMS) (preferred).