Host / Hostess – Luxury Hotel Dining

About the role

The Host/Hostess is the welcoming face of the dining experience at Raffles & Fairmont Doha, creating a gracious and memorable first impression for every guest. You will ensure seamless guest seating, attentive coordination, and personalized engagement throughout the dining journey.

Key responsibilities

• Welcome guests with warmth, professionalism, and personalized attention in line with luxury service standards.
• Manage restaurant reservations, seating arrangements, and guest flow efficiently and accurately.
• Escort guests to their tables while providing engaging service during arrival.
• Maintain thorough knowledge of restaurant offerings, operating hours, promotions, and special events.
• Coordinate closely with restaurant and culinary teams to ensure smooth dining operations.
• Anticipate guest preferences and respond promptly to inquiries, requests, and special occasions.
• Handle guest feedback and waiting lists professionally, ensuring a positive experience.
• Maintain cleanliness, organization, and presentation of the hostess stand and reception area.
• Support daily administrative tasks, including reservation management systems and guest communication.
• Uphold the highest standards of professionalism, grooming, and confidentiality at all times.

Required profile

• Previous experience in a host/hostess, guest relations, or food & beverage role, preferably within a luxury hospitality environment.
• Exceptional communication and interpersonal skills with a warm, engaging personality.
• Professional presentation and excellent guest service etiquette.
• Strong organizational and multitasking abilities in a fast‑paced setting.
• Ability to manage reservations, guest flow, and special requests with composure and attention to detail.
• Fluent in English; additional language skills are an advantage.
• Flexible to work various shifts, including evenings, weekends, and public holidays.
• Team‑oriented mindset with the ability to collaborate across departments.

Required skills

• Familiarity with reservation management systems.
• Basic computer application proficiency.

What we offer

• Complimentary upgrades and extended stays across Fairmont & Raffles properties.
• Discounted stays, special dining and wellness discounts, and other exclusive colleague perks.
• A culture that values respect, excellence, belonging, empowerment, and integrity.