Housekeeping Coordinator

About the role

The Housekeeping Coordinator provides clerical, secretarial and administrative support for the housekeeping department in Doha, Qatar. The role covers typing, computer input, filing, telephone answering, printing reports, payroll support, employee file maintenance and keeping departmental records. Success is measured by efficient handling of housekeeping tasks, strict adherence to Kempinski housekeeping standards and LQA audit results of 85% or above.

Key responsibilities

• Meet the Housekeeping supervisor or departing supervisor to review business status and follow-up actions.
• Access all computer system functions in line with departmental specifications, set up the workstation and keep it clean during the shift.
• Complete requisitions for supplies and materials and submit them to the manager.
• Maintain updated vendor information and guest lists, print and distribute reports, and update the room status report.
• Contact the floor supervisor about discrepant rooms, track out-of-order rooms and prepare work orders for maintenance, following up on their completion.
• Communicate guest and department needs with Housekeeping personnel and document information in the departmental log book.
• Keep an accurate record of guest room keys issued to Housekeeping staff and issue housekeeping items to Floor Attendants, following up on returns.
• Handle guest requests promptly and courteously, and manage stock control.

Required profile

• 2 to 3 years of experience as a Room Attendant, preferably in a 5-star luxury hotel.
• Previous experience as a Housekeeping Coordinator is a plus.
• Excellent spoken and written skills in the local language.
• Ability to communicate pleasantly and effectively with guests, hotel management and hotel personnel.

Required skills

• Knowledge of hotel software.
• Administrative and clerical support tasks.