In Room Dining Team Leader

About the role

Rosewood Doha, a luxury destination in Qatar with a 155-key hotel, serviced apartments and private residences, is hiring an In Room Dining Team Leader. The role covers guest service, operations and supervision of the in-room dining team, with a focus on brand standards and guest satisfaction.

Key responsibilities

• Deliver the brand promise and exceptional guest service, resolving guest and associate complaints quickly and efficiently
• Ensure associates follow rules and regulations, maintain high standards of presentation and grooming, and follow the Order of Service and SOPs
• Know the menu, preparation methods, prices, daily occupancy, arrivals and departures, and local events; know the restaurant floor plans and all F&B systems such as Micros and OpenTable
• Mentor associates, identify training needs, and assist with cutlery and crockery stock takes and ordering
• Manage the section of the restaurant, direct waiters, take and process orders, serve and clear food, and handle menu and drinks queries
• Prioritize SAGs, unhappy guests and regulars, communicate guest preferences to reception, and deal promptly with complaints, breakages and spillages
• Keep the restaurant clean, present bills and take payments, and provide accurate discount and void reconciliations
• Follow opening and closing procedures, complete checklists honestly, and take instructions from the manager
• Adhere to Rosewood policies, review brand standards regularly, embrace new technology, and lead by example in appearance and behaviour

What we offer

• A competitive salary and benefits package
• High-quality associate accommodation in Lusail and the Pearl
• A day off on your birthday
• Personalized development plans and continuous learning opportunities