IT Specialist - Hotel & Waterpark

About the role

Rixos Premium Qetaifan Island North, a resort on Qataar Island with a waterpark, private beach and restaurants, is hiring a full-time IT Specialist in Lusail. The specialist provides technical support, maintains IT infrastructure and keeps technology systems running across the hotel, waterpark and associated facilities, supporting hospitality applications, guest-facing technologies, business systems and operational technology.

Key responsibilities

• Provide first- and second-level IT support to hotel, theme park, waterpark and beach club operations, troubleshooting hardware, software, network and system issues and resolving incidents and service requests.
• Support hospitality applications (PMS, POS, payment systems, guest services) and theme park systems (ticketing, access control, lockers, kiosks), coordinating with vendors and helping with configuration, testing, upgrades and implementation.
• Maintain servers, workstations, printers, Wi-Fi, LAN and WAN, monitor performance and availability, and assist with backups, recovery, patching and user account management.
• Keep guest-facing services such as Wi-Fi, digital kiosks and IPTV running reliably across rooms, public areas, restaurants and attractions.
• Follow IT security policies, maintain access controls, support antivirus and endpoint security, and protect IT assets and confidential information.
• Carry out preventive maintenance, keep accurate IT asset records, coordinate repairs and warranty claims, and take part in projects, pre-opening activities and continuous improvement.

Required profile

• Bachelor's degree or diploma in Information Technology, Computer Science or a related field.
• 2-4 years of experience in IT support or IT operations.
• Experience in hotel, theme park, waterpark or hospitality environments is preferred.
• Strong troubleshooting, communication and customer service skills.

Required skills

• Windows operating systems, Microsoft 365, networking, hardware and IT troubleshooting.
• Hospitality applications such as PMS, POS, ticketing, access control and payment systems.
• Ability to work shifts, weekends and public holidays.